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HOW TO PLACE AN ORDER

Have you find yourself an item you would like to order? Great! Select your size and click on ‘SHOPPING BAG’. Your article in your shoppingbag is not reserved for you unless it’s paid for.

Are you ready to finalize your purchase and make the article yours? Go to the top right page and click on "SHOPPING BAG" and follow the 3 steps:

 

1. CHECK YOUR DETAILS

Have you checked the selected item and size? Now fill in your invoice address. If you already have an account, login and all your details automatically appear. Would you like us to send your delivery to a different address, no problem, just add the address and select.

 

2. SHIPPING

Shipping to an address in the Netherlands is for free of charge. Would you like us to ship to another destination? No problem! When you fill in your complete address, the shipping costs get calculated automatically. We ship our orders within 1-3 working days with GLS or POSTNL.

 

3. PAYMENT

You can pay with iDeal, banktransfer, American Express, Creditcard Maestro, Creditcard Visa Mastercard, Creditcard Carte Bleue en Creditcard Postepay. Within minutes of completing your order, you will receive a confirmation e-mail when payment has been completed with a specification of your order.

 

 

FREQUENTLY ASKED QUESTIONS

HOW FAST WILL MY ORDER BE SHIPPED?

Orders will be shipped between 1-3 working days.

 

CAN I CHANGE MY ADDRESS AFTER PLACING MY ORDER?

Due to security reasons, it’s not possible to change your delivery address after placing your order. 

 

CAN I CANCEL MY ORDER?

If you have changed your mind and would like to cancel your order, you can.

Have you placed your order on a working day, please contact our customer service  ASAP at shop@detoilescasiope.com to see if your order is not yet being processed and still be cancelled.

 

CAN I CHANGE MY ORDER?

After your order is being placed we prepare your order to be shipped. Your order cannot be changed after it has been processed.

 

WOULD YOU LIKE US TO ANSWER ANOTHER QUESTION?

Please contact our customer service to answer any of your questions: shop@detoilescasiope.com